Digital change has long reached the professional services market, bringing with it some unique solutions.
Professional Services Automation (PSA) software was created expressly for project-oriented businesses in order to reduce burden across departments and streamline business operations.
Although the emphasis is on project management, PSA software covers the full project lifecycle, from sales to project planning and execution (including resource management, collaboration, and controlling) to invoicing and final evaluation.
PSA software is in high demand, and there are numerous solutions available. To assist you, we have compiled a list of ten questions that will help you choose the best option for your company.
1. What Do You Hope to Accomplish With PSA Software?
Is it your intention to gain more customers? Do you wish to boost the productivity of your team? Or do you intend to make better decisions based on complete, well-structured data?
Consider what is most important to your organization and, if feasible, share your views with representatives from other departments. While looking for the best option, keep your eye on your stated goals.
Most PSA software include a number of capabilities from tracking ROI to generating analytical reports. Just make sure to figure out what you want to accomplish and inquire about it with the software providers , they will also help in understanding different aspects of PSA software
PSA software creates a uniform approach for project planning, management, and measurement throughout its lifecycle. Services can be provided with greater certainty and tedious manual operations can be reduced or automated by centralizing company processes and data.
2. What Specific Needs Does Your Company Have for Professional Services Automation?
When selecting a PSA software, this question is critical since it helps to connect the software’s functions and features with your company’s specific needs.
When it comes to overseeing professional services such as project management, allocation of resources, time management, and billing, each firm has its unique set of demands and goals.
Understanding your company’s unique requirements allows you to assess how well a PSA software fits those demands and determine whether it will efficiently optimize the way you operate, improve efficiency, or boost overall production.
3. What Is the Present State of Your IT Landscape?
In conjunction with the follow-up question: Which programs do you intend to replace with the new PSA software, and which do you intend to keep?
You should absolutely choose a PSA solution that can be smoothly integrated into your current IT landscape. After all, you’re trying to avoid data silos and media interruptions.
If you already use Microsoft products like Word, Excel, Microsoft Teams, or other apps, keep with them.
Not only can you be confident that your new solution will seamlessly integrate with your existing system, but your staff are already accustomed to working with Microsoft software, so the transition to the new solution will be simple and quick.
4. How Do You See Your Company’s Future Evolving?
Do you have a lot of openings in the next few months? Is it planned to open one or more new departments? Do you intend to establish new subsidiaries?
All of these considerations should be considered when choosing new PSA software, as you most likely do not want to replace it in a few years because it is no longer enough for your needs.
To be safe, choose an application that you can swiftly scale up or shrink down if necessary. Licensing models, for example, allow you to buy more licenses quickly in order to provide more staff access to the service.
5. Who Will Benefit From the PSA Solution?
A PSA solution integrates multiple sectors of a business into a single application. Involve representatives from each department that will use the solution in the future when making the purchase decision.
If at all feasible, include personnel of various levels, such as project members or service agents, as well as supervisors. The many points of view can paint a complete picture of what each side expects from the new solution.
Once again, it is critical to stay focused on the key functionalities and avoid becoming bogged down in too many minutiae and personal preferences.
6. Who Will Work With You on Implementation?
When acquiring and deploying a system as massive and process-changing as Professional Services Automation, you must consider more than simply the product itself. Who will implement and manage it is almost as crucial.
Your implementation partner bears significant responsibility as well, as they must comprehend and implement your needs while seamlessly integrating the solution with your current IT infrastructure.
Make certain that your service provider is additionally technically competent but also pleasant to you and your employees.
7. Does the Software Automatically Make and Send Invoices?
You need money, so you need to get paid quickly for the work you do. A good PSA program will automate billing so that invoices are made, sent to clients, and payments are collected for each finished milestone. This means you’ll have a better idea of how your project is going and how much money it’s making.
8. Does the Software Manage Resources Efficiently?
Poor productivity is caused by things like workers who need to learn new skills and people who are swamped with work while others coast.
Your PSA software needs to be able to manage resources well and let you see at a glance what everyone is working on, their deadlines, team structures, and skills, such as languages and certifications.
With this overview, it will be easier to give resources to a project based on their skills, level of expertise, upcoming vacations, and current workloads.
9. Do You Do Time Tracking to Determine Profitability?
It is all too easy for a task to run over time. And logging people’ times per work – billable, non-billable can gobble up time. So, ensure that your PSA system allows employees to log their own time, receive a summary of time spent on each activity, and that it updates in real time.
With real-time information, you can immediately assess the status of your initiatives and intervene if necessary. Better time management leads to increased production and revenues.
10. Does the Software Allow Performance Evaluation?
You must be able to readily examine the performance of the organization in order to figure out how your firm is operating.
Check that your PSA software solution allows you to track how your team members are assigned duties, project profitability, revenue recognition, and project delivery performance, among other things.
After all is said and done, you want a system that people will use, so choose a solution that is straightforward, requires little or no training, and is tightly linked with your other essential business systems to run a successful professional services business.
Choosing the correct Professional Services Automation (PSA) software is a critical decision for any firm looking to improve service delivery and operational efficiency. The ten questions addressed in this blog give a thorough framework for assessing and choosing the best PSA solution.
By answering these questions, businesses may acquire a thorough grasp of their individual needs and match them to the capabilities of various PSA software choices. This assures that the solution chosen will effectively meet their specific demands and provide concrete advantages.